Returns & Exchanges

Due to the perishable and regulated nature of our products, Mano's Wine offers replacements or refunds for items damaged during transit or those with quality defects. Please note that all alcohol sales are final and cannot be returned for a change of mind once the shipment has been delivered.

Return Process

• 1.
  Inspect Your Delivery

  Carefully examine your wine bottles and custom etching upon arrival to ensure no breakage occurred during the shipping process.

• 2.
  Document the Issue

  If you receive a damaged or incorrect item, take clear photographs of the product, the packaging, and the shipping label as evidence.

• 3.
  Contact Customer Support

  Email our support team within 48 hours of delivery with your order number and the photos to initiate a claim for a replacement.

• 4.
  Receive Resolution

  Once your claim is verified, we will arrange for a replacement shipment at no additional cost or issue a credit to your original payment method.